Motorola Solutions Upgrades North Carolina's Burke County with Latest 9-1-1 Dispatching Technology

on Thursday, 19 June 2014. Posted in Two Way Radio Industry News Blog

June 18, 2014

New dispatch console provides faster response regardless of network demand

SCHAUMBURG, Ill. – June 18, 2014 – Motorola Solutions, Inc. (NYSE: MSI) and Intrado announced the future implementation of an Advanced 9-1-1® (A9-1-1®) system in Burke County, N.C. This system includes MCC 7500 Dispatch Console’s and enables a migration path to the NG9-1-1 emergency call taking solution being developed alongside Intrado. It also sets in motion the eventual migration to a full NG9-1-1 system to support text-to-9-1-1 capabilities.

The new A9-1-1 system gives Burke County the ability to transfer 9-1-1 calls, along with associated location information and other data, between different county systems seamlessly over an IP system and implement a back-up call center from multiple locations in case of an emergency. The system will effectively cut down response times by minimizing the time it takes for a call to come in to the dispatch center while giving the Burke County dispatch operations center a technological upgrade.

The long-term benefit of the A9-1-1 purchase comes in the form of a new system architecture to support the NENA i3 standard of NG9-1-1. This represents the transition to the next technological breakthrough in 9-1-1 call taking through bridging the gap between legacy wireline and wireless networks by integrating them in an end-to-end IP system. Burke County’s A9-1-1 system includes an upgrade to call routing and automated location information, the first step in bridging that gap. With the May 15 text-to-9-1-1 agreement in place, the four predominant carriers in the United States will support text-to-9-1-1, which is the next stepping stone to a full NG9-1-1 system.

KEY FACTS

  • IP call set up times reduces set up time over analog calls, providing faster response.
  • Burke County 9-1-1 serves a population of approximately 90,000 and covers more than 515 square miles. The 9-1-1 center manages more than 97,000 calls for service each year through 10 dispatch positions and provides dispatch services for 7 police departments and 19 fire departments.
  • Burke County is the first county in Western North Carolina to migrate to the MCC 7500 and A9-1-1, thus allowing for increased network security in emergency situations by gaining the ability to implement back-up call centers from multiple locations.
  • Intrado and Motorola Solutions’ continued collaboration builds on this change in 9-1-1 call taking by implementing better, faster, more reliable technologies to keep customers on the cutting edge of this new dispatch evolution. Intrado’s leading technology in the text-to-9-1-1 capability provides the necessary architecture for the advancement of Burke County to the possibility of a full NG9-1-1 system.

SUPPORTING QUOTES

Candy Strezinski, 9-1-1 Director, Burke County Dispatch Center

“The current 9-1-1 infrastructure was designed more than 50 years ago and has reached its capacity for transitioning in to the next phase of 9-1-1 technology. Motorola Solutions’ MCC 7500 Dispatch Console provides us with a number of benefits, including direct access to the VIPER master site providing additional information to the dispatchers leading to improving delivery of emergency services in the county with a faster response time.”

Tim Boyle, vice president, Applications Products and Solutions, Motorola Solutions

“Motorola Solutions’ work with Intrado has put us in a position to develop the very best technology for NG9-1-1. With the incorporation A9-1-1 routing and automatic location identification (ALI) functionality, we have enabled Burke County to take another step closer to a fully integrated NG9-1-1 call control solution.”