Motorola Solutions to upgrade and manage South Australian Government’s radio network

on Wednesday, 08 April 2015. Posted in Two Way Radio Industry News Blog

Melbourne, Australia – 7 April 2015 – The South Australian Government has selected Motorola Solutions Australia to deliver a major project and ongoing services valued at more than AUD$175 million to upgrade and manage its government radio network (SAGRN) for seven years with an option to extend for up to five years.

The upgrade and management services will deliver considerable, long-term benefits to more than 20 public agencies that depend on the network to keep South Australian communities safe, including country and metropolitan fire services, police, ambulance and state emergency services.

The network will provide 99.999% availability to emergency services and ensure teams can communicate reliably to coordinate responses, whether managing day-to-day operations or in times of crises.

The contract allows the South Australian Government to continuously focus on innovation. Motorola Solutions is integrating technologies to deliver the total solution, with complete lifecycle management services to ensure equipment stays current with a full programme of support to manage any technology changes.

This approach provides a foundation from which the South Australian Government can more effectively pursue its progressive introduction of intelligence-led public safety strategies, as technology improvements continue to make new and enhanced capabilities possible.

The new network will be an open standard, Project 25 network supported by integrated voice and data capabilities. Complex system integration works for the SAGRN will deliver new infrastructure for voice, dispatch consoles, call logging and network linking. It will be one of the largest of its kind in Australia, supporting more than 20,000 users with more than 200 transmission sites covering 220,000 square kilometres throughout South Australia.

Motorola Solutions will lead the project with support from specialised service partners with a strong, local presence in South Australia, helping generate local economic growth and long-term employment opportunities.

Motorola Solutions’ management services include service desk facilities, real-time operational reporting, statewide field services, and proactive network monitoring and stakeholder engagement for major incidents from its Network Operations Control Centres (NOCCs), which operate 24 hours per day, every day of the year. During the past 10 years, customers across Australia, New Zealand and the Pacific Islands have depended on Motorola Solutions’ “always on” NOCC services to achieve the highest levels of safety and productivity.

SUPPORTING QUOTES

Tony Piccolo, South Australia Emergency Services Minister

South Australia’s Emergency Services Minister Tony Piccolo said the greatest benefit of the radio network upgrade was increased safety for both the community and emergency service personnel.

“The South Australian Government is making a significant investment to give our emergency services secure and reliable voice communications,” Mr Piccolo said.

“This will support them from their day-to-day operational activities through to times of emergency or crisis.

“Not only will the SAGRN upgrade deliver a safer community for all South Australians, but also provide local economic and employment benefits.”

Steve Crutchfield, managing director, Motorola Solutions Australia and New Zealand

Steve Crutchfield, Motorola Solutions managing director, said his team would rely on its strong knowledge of the communications needs of South Australian agencies as it builds and manages the SAGRN.

“Motorola Solutions is delivering a new SAGRN that draws from our experience working closely with local public safety agencies for more than 30 years. We’re applying that knowledge in a way that enables agencies to concentrate on keeping South Australian communities safe, while we meet their needs for highly secure and reliable communications.”