Now We're Talking Author: John Helliwell

First a bit of history

…The use of 2 way radios (LMR) for push to talk (PTT) voice continues to enjoy significant growth - IHS predict that there will be over 4.5 million TETRA users by 2019 with high levels of growth in all the sectors it serves. The success of LMR has been based on what has become known as the “4 C’s:

Coverage - designed to meet your specific requirements, whether it is a single-site or a nationwide operation

Capacity - engineered to address peak usage, using dedicated licensed spectrum and right-sized to each organisation’s specific needs, so calls always get through

Cost - predictable costs, with no additional airtime fees like those which can be associated with cell phones

Control - high degree of control over system requirements, design, priorities, features, and operation – allowing a system to be configured for a specific use case

TETRA and other LMR technologies have provided the basis for Public Safety grade communications that must work in all conditions - a backbone of critical communications to ensure effective coordination at all times.

But with public safety budgets tightening and systems being required to do more - more users, wider use cases - customers are asking us how they can extract more value for their investment. How can they extend the reach of their network, incorporate new users, and drive new benefit.

One potential answer could be to use cellphone networks. They offer wide area coverage of the population and everyone uses a cellphone so the experience is well understood - perhaps cellphone networks could be employed? In the past Motorola saw this market opportunity and built IDEN, a cellular service that enabled PTT, which was highly popular with commercial organizations. However - although successful business both deployed and used the solution the technology wasn’t up to the standards required for frontline mission critical users. The challenges of latency - the delay in setting the call up, the voice quality, lack or priority management, meant the technology was never appropriate for the requirements of frontline Public Safety so customers continued to invest in TETRA as the most dependable technology.

Fast forward to 2015

… Public Safety networks are no longer just looking to connect frontline first responders. Daily operations will involve interaction with multiple departments, inside and out of their own organisation, and involve many users who don’t traditionally carry a radio or who may not be based in the same geographical location, region or even country. For example - officers may need to be in contact with local council or municipal workers to help coordinate road closures. Or senior officers may need to be involved in an incident when travelling outside of their region or country. Or third party experts may need to be called upon during a major incident.

This is where the latest generation of PTT over cellular, or in this case LTE, steps up and delivers. The WAVE solution provides the ability for Public Safety to both extend the reach of their private LMR networks and connect service between different technologies, seamlessly, connecting in occasional users, enabling the ability to add people on different technologies and in different geographies nationally or internationally, into existing LMR talk groups helping create safer cities and delivering increased efficiencies.

For more background and information on WAVE, Push To Talk over LTE and how is can be incorporated into Public Safety communications please download the Wave Work Group Communications White Paper.

VIEVU Body-Worn Cameras Invaluable to Law Enforcement and Public

VIEVU Body-Worn Cameras Invaluable to Law Enforcement and Public

October 27, 2014

Video taken at the scene can help reduce the incidence of complaint-generating events

Orlando, Fla. (IACP, Motorola Solutions, Booth #2201) – Oct. 27, 2014 – Motorola Solutions brings you the VIEVU® LE3 body-worn camera for police officers to capture video and audio evidence directly at the point of engagement.

The Valdosta, Georgia, police department experienced instant benefits using the VIEVU camera. “These new wearable cameras have been well received, and almost immediately, they helped clear an officer during a complaint of excessive force. In light of recent complaints against law enforcement, they are invaluable to law enforcement and the public,” said Valdosta Chief of Police Brian Childress.

study sponsored by the International Association of Chiefs of Police (IACP) indicates that 50 percent of complaints were immediately withdrawn when video evidence was used and 94 percent of citizens supported the use of video.
You can see the VIEVU LE3 camera in action at Motorola Solutions booth #2201 at IACP 2014. 

KEY FACTS

 

  • The VIEVU LE3 wearable video camera is a small, lightweight, self-contained video recorder that is extremely rugged, waterproof and easy to use.
  • This efficient camera eliminates the need for separate recorders, batteries or cables and can easily be worn on an officer’s uniform.
  • It contains one moving part (the on/off switch) and was designed to be easily activated with gross motor skills.
  • High-definition video evidence is managed by the VERIPATROL™ software and utilizes VidLock™ security, which prevents access to the camera if lost or stolen.

Motorola Solutions Demonstrates Advances in Real-Time Intelligence, Mission-Critical Communications

Motorola Solutions Demonstrates Advances in Real-Time Intelligence, Mission-Critical Communications

October 27, 2014

Motorola Solutions highlights latest advancements in public safety communications at IACP

Orlando, Fla. (IACP, Motorola Solutions, Booth #2201) – Oct. 26, 2014 – Motorola Solutions, Inc. (NYSE: MSI) is showcasing its latest public safety technology at the 121st Annual International Association of Chiefs of Police (IACP) Conference Oct. 26-28 at the Orange County Convention Center in Orlando. Highlighted solutions will focus on law enforcement’s critical needs and equipping first responders with the latest advancements in next-generation incident command and new mission-critical ASTRO®25 radio communications.

KEY FACTS ABOUT MOTOROLA SOLUTIONS AT IACP

 

  • Motorola Solutions announced this week the new LEX L10 Mission-Critical Handheld that includes a new hardware and software platform providing greater durability, enhanced security features and high-performance audio. The LEX L10 device will come equipped with Motorola Solutions new Public Safety Experience, which provides first responders with the right information at their finger tips and includes a customizable user interface that delivers prioritized, contextual intelligence to public safety devices. In addition, the company will demonstrate some of its new Managed Service capabilities throughout the show.
  • Motorola Solutions is pleased to co-present the IACP/Motorola Solutions Webber Seavey Award for Quality in Law Enforcement. For 23 years, this award has recognized programs around the world for expertise in situational awareness, problem-solving and leadership. This award will be presented to recipients during the Webber Seavey Awards Breakfast on Mon., Oct. 27, 2014.
  • The new APX™ 1500 is a two-way, mobile radio that provides core APX features customers want, such as intelligent lighting, rugged form factor, radio profiles and unified call list, in an affordable device. The compact APX 1500 is easy to use and install, allowing first responders to interoperate more effectively while helping reduce response times.
  • The WAVE™ Work Group Communications solution extends land mobile radio push-to-talk to broadband data networks and to smartphones, tablets, PCs, and purpose-built devices like the LEX L10 Mission Critical LTE Handheld. The new WAVE PSX Mobile Communicator will be featured on the LEX L10.
  • The Connected Police Officer experience will demonstrate how Motorola Solutions and partner technologies work together to help keep personnel safe and effective in the field. To enhance situational awareness at the command center, the Recon Smart Glasses integrate with the APX 6000 Project 25 radio, the new LEX L10 handheld and a prototype Smart Belt that senses when an officer’s weapon or handcuffs have been drawn. Using the heads-up display on the Recon Smart Glasses, officers can keep their eyes on the incident and have access to critical notifications from the APX radio, including incident information, channel and volume, battery and signal strength levels, and emergency status.
  • Working through a Traffic Stop use case, Motorola Solutions will show how technologies in the command center and in the field provide the entire force with a complete operational view, supported by solutions such as the Real-Time Information Console, the PremierOne Computer-Aided Dispatch (CAD) suite, Advanced Messaging Service, APX radios, LEX L10, and partner products from ShotspotterDigital StakeoutAgent Vi and Briefcam.
Join Motorola Solutions for the following IACP presentation:

Sunday, Oct. 26, 10 a.m.:
 Motorola Solutions’ Tom Miller and Paul Steinberg as well as retired Boston Police Commissioner Edward Davis will participate in an IACP session titled “Smart Policing: Turn Data into Actionable Intelligence in Critical Moments.” This session will provide an overview of the events that took place during and after the April 2013 Boston Marathon bombing and how new technologies from Motorola Solutions are turning data into intelligence and enabling officers to take action proactively. 

Motorola Solutions’ #Road2IACP Is Under Way – Come Along for the Ride; Follow Us to Orlando!

Motorola Solutions’ #Road2IACP Is Under Way – Come Along for the Ride; Follow Us to Orlando!

October 23, 2014

Follow Motorola Solutions Connected Patrol Vehicle, Public Safety technology story along the 1,181-mile journey from Schaumburg, Illinois to Orlando, Florida for IACP 2014

Orlando, Fla. (IACP, Motorola Solutions, Booth #2201) - Motorola Solutions’ Matthew Tannenbaum and Terrence Brown are teaming up with Motorola Solutions North America Government and Commercial Markets Sales teams to bring the latest mission-critical public safety technology to the doorsteps of police departments along the road from Schaumburg to the International Association of Chiefs of Police (IACP) conference in Orlando.

Each day, Matthew and Terrence will demonstrate the connected patrol vehicleVieVu body-worn camera and Recon Smart Glasses to Motorola Solutions customers during each of the pre-determined, scheduled stops. You won’t want to miss the opportunity to see the latest Motorola Solutions has to share. Follow the #Road2IACP and be sure to visit booth #2201 at IACP to learn about other solution offerings and announcements, including the all-new LEX L10 and Public Safety Experience.

And, in keeping with Motorola Solutions commitment to giving back to the communities it serves, the Motorola Solutions Foundation is donating $2 to the IACP Foundation for every mention of #Road2IACP between Oct. 20-28.

The current stops include: 
Chicago Heights, Illinois
Columbus, Ohio
Cincinnati, Ohio
Nashville, Tennessee 
Cartersville, Georgia
Orlando, Florida

Motorola Solutions Introduces Industry’s First Enterprise-Class Mobile Computer Built on the AndroidTM KitKat Operating System

October 21, 2014

Symbol TC70 touch computer designed to boost efficiency and customer service in retail, wholesale and manufacturing industries

Motorola Solutions’ new Symbol TC70 touch computer combines the ease of use of a smartphone with the purpose-built durability, reliability and performance that businesses demand – enabling employees on the front line of business to work more efficiently and better serve customers. The TC70 is supported by more than 50 certified applications for retailers and manufacturers including price and inventory checks, line busting, assisted selling, workforce management and inventory management.

 

TC70 Infographic 

KEY FACTS
  • Customers who have tried consumer products have found that it has cost them more money in the long run as the total cost of ownership (TCO) does not compare to enterprise-class devices. The TC70 delivers the mobile experience that customers desire with smartphone usability, optimized voice and data capture functionality, durability and longer lifecycles.
  • The TC70 is Motorola’s most rugged and powerful enterprise-class mobile computer built on the Android operating system and is built for all-day use in retail stores, warehouses, distribution centers and manufacturing plants.
  • Motorola’s new Workforce Connect Push-To-Talk (PTT) Express enables the device to serve as a two-way radio right out of the box via Wi-Fi.
  • Every TC70 is Voice over IP (VoIP)-ready and equipped with Extensions (Mx) by Motorola Solutions, providing an added layer of security, manageability, data capture and wireless software features.
  • The TC70’s large 4.7-inch high-resolution display can automatically adjust to changing conditions so it can be used with wet fingers, gloves or a stylus.
  • Motorola offers application design and porting services for Android and RhoMobile Suite, which provides powerful development tools built from the ground up for enterprise mobility applications.