Delivery

Delivery

The Radio Company offer 'Walkie Talkie' Radio Hire Services to Businesses and Organisations in London, SE England and throughout the UK.

Whether hiring a simple set of hand portable two way radios or a complex multi-channel system, The Radio Company will provide a range of delivery options, either using our own vehicle fleet or a national courier organisation, to suit the most demanding needs and schedules.

A 'Next Day' service is provided as standard for customers throughout the UK however, for urgent or last minute requirements in London and the South East, a 'Same Day' service is available (subject to conditions).

Key Information

  • Equipment is sent via an external Courier company, and all goods are insured whilst in transit.
  • Large orders can be delivered using a TRC fleet vehicle
  • Our standard delivery is ‘next working day’ between 9am & 5.30pm (unless otherwise requested).
  • If your requirement is urgent, we can offer a ‘next day timed delivery’ for either before 9:30am or before 12.00pm.
  • Saturday deliveries are also available upon request.
  • Text and/or email confirmation of courier arrival time.

Quality Systems

ISO 9001:2008 GraphicISO 9001:2015
Scope: The Sales, Hire, Repair and Installation of Radio equipment.

The Radio Company recognises the importance of its quality management system for the services it offers and products that it supplies to clients in a variety of industries where quality of service and reliability are paramount.

The Radio Company prides itself on having the most robust and intrinsically developed quality management systems.

The Radio Company has achieved complete certification to ISO 9001:2008 standard, which means our customers can have complete confidence that we have an ongoing commitment to improving quality throughout our organisation.

Terms and Conditions

Using Our Website

Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Radio Company's relationship with you in relation to this website.

The term "The Radio Company (UK) LLP" or "us" or "we" refers to the owner of the website whose registered office is 26 Station Road, Whyteleafe, Surrey. CR3 0EP. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without The Radio Company's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Hire - General Terms of Business

The Radio Company (UK) LLP

Standard Terms and Conditions of Business

1. Definitions

  • a. The Radio Companyî shall mean The Radio Company (UK) LLP, its branches, agents and representatives.
  • b. Customerî shall mean any Company or its representative, private individual or organisation to which
  • c. the Radio Company provides any or all of its services, (i.e. Sales, service, short/long term hire).
  • d. Serviceî shall mean the repair, maintenance and/or refurbishment of equipment and shall include work carried out by way of installation of equipment and Preventative Maintenance Inspection (PMI) of equipment under any current maintenance agreement.
  • e. Short Term Hireî (STH) shall mean the temporary loan of equipment for a period not exceeding 1 year.
  • f. Long Term Hireî (LTH) shall mean the temporary loan of equipment for a period exceeding 1 year.
  • g. Equipmentî shall mean legally licensed radio transmitting and/or receiving equipment and/or accessories thereof.

2. Quotations and Estimates

  • a. An estimate provided by The Radio Company, at the request of a prospective customer, shall be based on available cost information at the time, and will be for budgetary purposes only.
  • b. Quotations provided by The Radio Company will be based on prices and/or charges current at the time of quotation and shall be valid for a period of 30 days from the date of quotation unless otherwise stated. This validation period may only be extended by agreement in writing by The Radio Company.
  • c. All work or actions taken by The Radio Company necessary for the preparation and provision of a quotation and/or estimate for service will be chargeable to the customer requesting such quotation in the event of the service not being undertaken by The Radio Company for whatever reason within the agreed validation period. This charge will be based on rates current at the time of quotation plus costs of any material necessarily used in pursuance of the quotation.
  • d. Customers placing an order with The Radio Company subsequent to a quotation and/or estimate for Services will (with the exception of any materials costs) be exempt from those charges noted in para 2c. above.

3. Customer Orders

a. Companies/Organisations or their representatives

  • (1) Customer orders for purchases, service or STH/LTH of equipment to be supplied by The Radio Company are to be made in writing on official headed paper bearing the customers full company details. Such orders should clearly state the full requirements. Payment terms, delivery instructions etc. and be signed by an authorised signatory of the company.
  • (2) Preliminary verbal orders will be accepted by The Radio Company, however, no actions to complete such orders prior to receipt of written confirmation from the customer, as in para 3a (1) above.
  • (3) Written orders in the form of a facsimile or letter are acceptable provided such orders meet with the terms set out in para 3a (1) above, and will constitute a legally binding agreement between The Radio Company and the customer concerned.

4. Credit/Account Facilities

a. Companies and Organisations

  • (1) Credit/Account facilities may be requested by Companies or Organisations which have carried on regular business with The Radio Company over a minimum period of 6 consecutive months. Such requests are to be made on the appropriate documentation from The Radio Company.
  • (2) Companies or Organisations which have not met the terms of para 4a (1) above may still apply for the facility, however, payment for any work carried out prior to clearance and acceptance for credit facilities will be by cash, credit card, or personal cheque only (subject to normal clearance and cheque guarantee procedure being satisfactorily carried out). Company cheques may be used but clearance of same will be carried out prior to release of equipment.
  • (3) All requests for credit and/or account facilities will be subject to credit clearance checks and procedures by The Radio Company prior to acceptance and commencement of such facilities.
  • (4) All invoices are to be settled within 28 days from date of invoice. Failure to do so may result in the credit/account facility being withdrawn.
  • (5) The Radio Company reserves the right to reject any applications for credit/account facilities without explanation or prejudice.
  • (6) Payment in respect of purchases will only be accepted in the form of a recognised acceptable credit card (subject to clearance), personal cheque (up to a maximum of the bank guarantee card) or cash.
  • b. Private individuals Credit/Account facilities are not normally extended to private individuals.

5. Delivery of Equipment to the Customer

  • a. Equipment purchased, serviced by, or hired under a STH/LTH agreement from The Radio Company will be delivered to the customerís address indicated on the order, unless otherwise indicated in writing.
  • b. Equipment for customers without credit/account facilities will only be released on settlement of all charges under the terms of the order for any such equipment, purchased from, hired or loaned under STH/LTH agreement, or serviced by The Radio Company.
  • c. Delivery will be made by any such suitable means The Radio Company considers appropriate, and shall be charged to the customer, such charges to be included as part of the appropriate invoice or bill.
  • d. The Radio Company accepts no responsibility for loss, damage or delay in delivery however caused outside their direct control.
  • e. Any damage or loss detected to a delivered consignment and/or equipment is to be notified to The Radio Company and the delivery agent, in writing, within 2 days of receipt and all original packaging material is to be retained to assist with any subsequent investigation of such loss or damage.

6. Non-Receipt of equipment

  • Non receipt of despatched equipment must be notified to The Radio Company and the
  • delivery agent within 5 working days following the date of despatch, if known.

7. Return of Equipment to The Radio Company

  • a. Full responsibility and liability for loss, damage and/or non delivery of any equipment returned to The Radio Company rests with the customer until such time as the said equipment is received at The Radio Companyís premises. Proof of such receipt will be by signature of an authorised representative of The Radio Company only. The onus to provide such proof of receipt by The Radio Company rests with the customer in all cases of dispute.
  • b. Should the method of return of equipment to The Radio Company be by any means which precludes ìproof of deliveryî by signature (as in the case of normal post which is not ìRecorded Deliveryî) then the customer shall accept full responsibility in the event of non-delivery and be liable for the full replacement costs of such equipment.
  • c. The customer shall ensure that any equipment returned to The Radio Company is adequately covered by insurance (or other means) for its full replacement value in the event of loss or damage.
  • d. The Radio Company accepts no responsibility or liability for loss or damage to any equipment returned to The Radio Company by whatever means.
  • e. A customer will be liable for any charges or costs incurred by The Radio Company for whatever reason, through loss or damage however caused to any equipment returned from hire under a STH/LTH agreement.
  • f. Equipment returned to The Radio Company for warranty repair or replacement is to be packaged securely in its original packing and insured against loss or damage for its full replacement value.

8. Equipment on loan/hire to a Customer

  • a. Any equipment owned by The Radio Company which is loaned/hired to a customer for whatever reason is to be insured by that customer against loss or damage however caused, for its full replacement value.
  • b. The customer is liable for any charges or costs incurred by The Radio Company in rectifying any fault, failure or damage to any equipment on loan/hire caused through neglect, mishandling, or abuse of such equipment. The Radio Company reserves the right to take whatever action is necessary to recover such costs or charges from the customer.
  • c. The hire charge for the radios commences from the time the radios leave The Radio Companyís premises and is terminated at the end of the previously agreed period of hire or when the radios are returned there, or (if damaged) repaired, or (if lost or damaged beyond repair) replaced, whichever is the later, provided that the amount of any additional hire charge payable as a direct result of accidental loss or damage to equipment shall not exceed 13 weeks rental.

9. Notification of Completion

  • a. When customerís equipment that has been serviced by The Radio Company is ready for despatch/collection, The Radio Company will (in the absence of any other customers instructions) inform the customer accordingly. For all non-account customers, invoices will have to be settled prior to despatch/collection.
  • b. Disposal on default
  • (1) In the case of non-account customers if payment has not been made and collection and/or delivery of the equipment has not taken place within 28 days of the notification of completion date, then The Radio Company reserves the right to dispose of any such equipment to their best advantage in order to recover any costs and/or charges involved.
  • (2) The Radio Company accepts no responsibility or liability for any outstanding costs and/or charges owing to any third party connected with, or in any way pertaining to, any such equipment which is not collected and/or delivered, which is disposed of under the terms of para.9b(1) above.

10. Payments

a. Accounts

  • (1) Invoices appertaining to Maintenance Contracts are due prior to the relevant ìStart of Coverî date.
  • (2) Invoices appertaining to Sales of Equipment are due on presentation.
  • (3) All other invoices are to be settled in full within 28 days of the invoice date, unless prior agreement on settlement has been obtained in writing from The Radio Company.
  • (4) Failure to abide by paras. 10a(1), (2) and (3) above may lead to refusal of account facilities and such action as deemed necessary by The Radio Company being pursued in order to recover all monies due together with all charges incurred by The Radio Company in pursuance of such settlement.

b. Non-account

  • Payment from customers with no account facilities is to be made prior to delivery.

11. Legal Title

  • All equipment supplied by The Radio Company shall remain the Property of The Radio Company by way of Legal Title until such time as all outstanding monies (including installation charges etc) are remitted and the funds cleared through the bank, only then shall legal title revert to the customer.

12. Amendments and charges

  • The Radio Company reserves the right to amend, update or otherwise change these terms and conditions without prior notice.

13. E-Mail Disclaimer

CONFIDENTIALITY NOTICE: The Radio Company (UK) LLP hereinafetr (TRC). This email contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) or the person responsible for delivering the message to the intended recipient(s) please be advised that any dissemination, distribution, printing, copying of this mail or otherwise divulging of its contents is prohibited. If you have received this communication in error please notify TRC immediately by email or by calling on telephone number +44 (0) 1883 623 335 and delete this email from your system. Any unauthorised copying, disclosure or distribution of this e-mail or the material in this e-mail is strictly forbidden. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. TRC therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission nor any liability for any damage caused by any virus transmitted in this email. If verification is required please request a hard-copy version. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TRC. TRC reserves the right to monitor both outgoing and incoming e-mails.

About The Radio Company

Simply ....

Established in 1992, the company has built an enviable reputation among many of Britain's premier blue chip companies, by providing top quality service as an approved Motorola partner.

The company's main business is the sale, hire and service of Motorola two-way radios, communications equipment and systems. Offering a wide range of services, the company provides complete communications systems for rental or sale, repair services and the total confidence of ongoing technical support to all its customers.

Motorola Distribution Partner for Two Way Radio Solutions

From the outset The Radio Company has been a Motorola Authorised Two-Way Dealer and latterly a Distribution Partner for Two Way Radio Solutions, because we take the view that the only way to provide a high-grade service to our customers is to use only the finest quality radio equipment.

Our service is carefully tailored to meet your specific requirements. After a short consultation, we provide you with the radios most suited to your business task and we remain on hand in case of any issues. We have assisted an enormous number of large and small UK companies to build entire communications systems from scratch. Equally, we supply equipment to companies who already know exactly what they need.

Keeping You In Front

The Radio Company enjoys an excellent position, close to London's major transport links and motorway network. We are located a short distance from London's Gatwick Airport, putting us right in the heart of the South-East. We look forward to hearing from you soon.

Finally ........ A word from some of our customers

ANTIQUE FAIR ORGANISERS

“I have been using The Radio Company for over 15 years and their service has always been second to none. This friendly and professional team provide equipment that I can always rely on, leaving me free to get on with the rest of my job!”

SECURITY COMPANY

"We have used The Radio Company since we started trading. Their staff are pleasant, customer services are excellent. Over the years on each occasion we were provided with excellent quality fully serviced radio equipment and accessories. Fully Satisfied!"

AUDIO VISUAL, EVENT & BROADCAST SERVICE PROVIDER

“I have used The Radio Company for a number of years now, I have always found their service to be top rate and always in a position for fast turn around and to accommodate my communication needs both within the UK and abroad. I have no need to look anywhere else with this level of service”

LEADING MECHANICAL & ELECTRICAL ENGINEERING PROVIDER

"We have been hiring Intrinsically safe 2 way radios from The Radio Company for over a year now and as a busy contractor we have depended on this method of communication on-site. The intrinsically safe equipment provided has been very reliable and efficient, and the service from the guys at Radio Company HQ has been excellent. Overall we would highly recommend The Radio Company."

TELEVSION BROADCAST CREW & EQUIPMENT PROVIDERS

"We have used The Radio Company for the last 5 years for all our comms requirements. They have always supplied new, well presented equipment & have been happy to advise and offer solutions. I wouldn't hesitate to recommend them for any production."

Privacy Policy

Privacy Policy

This privacy policy sets out how "The Radio Company (UK) LLP " uses and protects any information that you give "The Radio Company (UK) LLP" when you use this website.

The Radio Company (UK) LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Radio Company (UK) LLP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2007.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as post code, preferences and interests
  • other information relevant to customer surveys and/or offers
  • What we do with the information we gather
  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Radio Company (UK) LLP, 26 Station Road, Whyteleafe, Surrey. CR3 0EP

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.